Got Questions? We've Got Answers

Steinotek offers a comprehensive range of technology products including:

• Hardware: Laptops, desktops, smartphones, tablets, printers, networking equipment
• Software: Operating systems, productivity suites, security software, custom applications
• Accessories: Cables, adapters, storage devices, peripherals, and more
• IT Solutions: Servers, cloud services, data backup systems, and enterprise solutions

Yes, all our products come with comprehensive warranties:

• Hardware: 1-3 year manufacturer warranty depending on the product
• Software: 30-day money-back guarantee and technical support
• Extended Warranty: Optional extended coverage available for most products
• Technical Support: Free technical support during warranty period

Absolutely! Steinotek is committed to providing only genuine, authentic products. We source directly from authorized distributors and manufacturers. All our products come with:

• Original manufacturer packaging and documentation
• Valid serial numbers and activation keys
• Official warranty cards and certificates
• Quality assurance testing before shipping

Steinotek provides comprehensive IT services including:

• IT Consulting: Technology strategy and digital transformation
• System Integration: Hardware and software integration services
• Network Solutions: Network design, setup, and maintenance
• Cloud Services: Migration, management, and optimization
• Cybersecurity: Security assessments and protection solutions
• Technical support: Phone and email during business hours

Yes, we specialize in custom software development tailored to your business needs. Our services include:

• Web Applications: Custom websites and web-based solutions
• Mobile Apps: iOS and Android application development
• Business Software: ERP, CRM, and management systems
• API Development: Integration and automation solutions
• Database Design: Data architecture and optimization

We offer multiple shipping options to meet your needs:

• Accra standard: 2 to 3 business days, GH₵ 10
• Accra express: same day or next day if you order before 12:00pm, GH₵ 25
• Other regions in Ghana: 3 to 7 business days, GH₵ 35 standard or GH₵ 50 express
• Free standard in Accra: orders over GH₵ 100
• Worldwide: choose your country at checkout and pay the prepaid courier online

Yes. Choose your country at checkout, pay online, and we send a tracked courier from Accra. You can also email info@steinotek.com if you want a quote first.

• Ghana: Door delivery with email and SMS updates
• Worldwide: Prepaid courier at checkout. Cards from most countries are accepted
• Tracking: Sent when the parcel leaves Accra

Order tracking is easy and convenient:

• Order Confirmation: Tracking number sent via email and SMS
• Real-time Updates: Track your package status online
• Customer Portal: View order history and tracking in your account
• Customer Service: Call us for immediate tracking assistance

We provide multiple ways to get the support you need:

• Phone: +233 24 332 8080 or +233 20 193 1852, Monday to Friday 9:00am to 6:00pm, Saturday 10:00am to 4:00pm (GMT)
• Email: support@steinotek.com, usually answered the next business day
• Contact form: steinotek.com/contact
• On-site: Available in Greater Accra by appointment

Our comprehensive warranty covers:

• Manufacturing Defects: Free repair or replacement
• Hardware Failures: Covered under manufacturer warranty
• Technical Support: Free during warranty period
• Software Issues: Troubleshooting and resolution
• Exclusions: Physical damage, water damage, unauthorized repairs

We accept a variety of secure payment methods:

• Mobile Money: MTN, Telecel Cash and AirtelTigo
• Cards: Visa and Mastercard, processed by Paystack
• Bank transfer: Details issued at checkout or by our accounts team

Order modifications and cancellations are subject to our policies:

• Before Processing: Full modification or cancellation allowed
• After shipment: Eligible unused items can be returned within 30 days
• Custom Orders: Non-refundable once production begins
• Contact Us: Call or email within 24 hours for changes

Eligible items can be returned within 30 days of delivery:

• 30-day window: Unused items in original packaging
• Defects and wrong items: Collected or accepted at our office at no extra cost
• Refunds: 3 to 5 business days after we inspect the return
• Not returnable: Opened software licences and custom orders